From customer to user

Customer-centricity is no longer sufficient to secure growth and relevance in China. The shift towards user-centric business models is one of the most powerful developments reshaping markets. Companies that embrace this shift position themselves to build stronger relationships, foster innovation, and maintain a competitive edge.

In this keynote, Jacob Johansen outlines the thinking behind user-centric, and shares the tangible benefits this transformation delivers.

To mark the occasion, a number of complimentary copies of From Customer to User 2.0 will be available to attendees, subject to availability.

Admission includes coffee, tea and croissant.

• 8:00 – 8:30 am | Registration & Networking Breakfast
• 8:30 – 8:35 am | Opening Remarks
• 8:35 – 9:15 am  | Keynote Speech by Jacob Johansen
• 9:15 – 9:45 am | Audience Q&A
• 9:45 – 10:00 am | Closing Remarks

*The Chamber reserves the right to alter the above agenda at its sole discretion.

Notes:

In case of cancellation, please kindly note you must email the BritCham Shanghai Event staff eloise.zhang@britishchambershanghai.cn before 5 pm, 18 November. Due to the service charges of Glueup and online payment platforms, we can only partially refund up to 90% of your ticket price and payment will be processed within 14 days after the event via your original payment method. However, it is non-refundable for a cancellation request made beyond the above-mentioned timeframe.